Ferti Grind products are only able to be sold in Australia. Ferti Grind ships Australia-wide.
2. Shipping Rates
Within Australia:
$10.00 Flat rate standard shipping Australia wide.
Express shipping can be calculated and applied at checkout.
3. Processing Time
Ferti Grind aims to dispatch orders that are in stock within 2-4 business days of the order being placed.
Orders will be sent out for delivery via Australia Post.
The processing time is an estimate only and subject to change.
4. Delivery Time
Once the order is dispatched your order should arrive within 1-2 weeks, however this is dependent
on the delivery location and Australia Post.
The delivery time is an estimate only and is subject to postal delays and other delays beyond Ferti
Grind’s control.
5. Return to Sender
In the event of a delivery address being incorrectly entered by the Customer and the product is
returned in an acceptable condition to Ferti Grind, the Customer will be offered a refund of the
order minus any return to sender fees.
Where a return to sender is the fault of Ferti Grind, a replacement order will be dispatched within
2-4 days at no cost to the Customer.
6. Problems with Delivery
In the event of issues with delivery, Ferti Grind will attempt to locate the order. In the event that
the order is unable to be located and is therefore lost, a replacement order will be dispatched to
the customer within 2-4 days, at no cost to the Customer.
Ferti Grind does not accept responsibility for orders where the Customer has requested the order
to be left in a safe place and the order is damaged, stolen, misplaced, or otherwise lost. Ferti Grind
advises the Customer to contact Australia Post in these circumstances.
7. Damaged Orders
Ferti Grind undertakes to replace orders in the event of damage occurring in transit, provided that
the Customer supplies proof of damage and purchase information.
Ferti Grind will alternatively arrange a refund for damaged items.
8. Quality Commitment
Ferti Grind is committed to providing high quality products and services to our Customers.
In the unfortunate event that you have received an order that is damaged or faulty, please contact
Ferti Grind at hello@fertigrind.com.au.
9. Returns Policy & Right to Rectify
Once the tamper seal is broken, the Product cannot be returned unless it is deemed not to be of
‘acceptable quality’ as defined in the Australian Consumer Law (“Acceptable Quality”).
In the above circumstance, the Customer must write to Ferti Grind and do all other things necessary
to allow us to investigate and determine whether the product is of Acceptable Quality.
Only Ferti Grind will determine whether the product is of Acceptable Quality. If Ferti Grind find that
the product is not of Acceptable Quality, the Customer agrees to accept a resupply of the same
product that is of Acceptable Quality prior to making any request or claim for a refund (“Right to
Rectify”).
Customers are only entitled to a refund of the product if:
The Product has not been opened and the tamper sticker has not been damaged; and
The Customer has done all things necessary to provide Ferti Grind with evidence of the above clause a; or
A Right to Rectify has been unsuccessful and exhausted.
All postage fees are the responsibility of the Customer in the event of an order being returned.
10. Order Cancellation
The Customer may not cancel any Purchase Order (or any part of a Purchase Order) that has been
accepted by Ferti Grind without written consent from Ferti Grind for that cancellation.
Ferti Grind asks Customers to carefully check and review their order before purchasing.
If a Customer has any questions or concerns prior to placing an order, they are encouraged to
contact Ferti Grind at hello@fertigrind.com.au.
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