Privacy Policy
What Information do we collect?
We may collect the following types of personal information:
- name, mailing or street address, email address, telephone number, age or date of birth;
- other contact details such as social medial handles (e.g. usernames);
- device information such as your internet browser and operating system language;
- behavioural information based on you use of and interaction with our website, which we collect with tour express consent where required;
- your internet protocol (IP) address, location or activity;
- financial and or banking details;
- any additional information relating to you that you provide us directly though our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information; or
- any other personal information that may be required in order to provide, improve and develop our product and services.
We may collect these types of personal information either directly from you, or from third parties such as your employer or our service providers. We may collect this information when you:
- register on our website;
- fill in forms we require to run the service or product;
- use the service or product;
- interact with our sites, services, content and advertising;
- share information with us from other social applications, services or website; or
- correspond with us by phone, email or otherwise.
Use of your personal information
We primarily collect personal information about you to facilitate the marketing, preparation, sale and delivery our products to you; as well as communicate with you in order to comply with our legal and regulatory obligations.
Additional reasons may include:
- to enable you to access and use our website and/or services and products;
- to operate, protect, improve and optimise our website, services business and users’ experience, such as to manage risk, train staff, develop products, goods and services, perform statistical analysis and conduct research;
- to make business related decisions in relation to our products and services;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, invoices and other information requested by you;
- to comply with our legal obligations and requests from law enforcement agencies, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; or
- to manage and administer our contractual relationship with you.
We may occasionally engage other companies to provide services on our behalf such as processing transactions or customer freight shipping. Those companies will be provided only the personal information they need to deliver the service. We will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products, goods and services that you receive.
For each visitor that reaches our site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends.
In rare circumstances we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes, only data collected from the time of the policy change forward and will adhere to our updated practices.
Do we use your personal information for direct marketing?
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this Privacy Policy to:
- our employees and to our related bodies corporate as mentioned at the top of the Privacy Policy;
- third party suppliers, sub-processors and cloud service providers (including providers for the operation of our websites and/or our business or in connection with providing our products, goods and services to you);
- professional advisers, dealers and agents;
- payment systems operators (e.g. merchants receiving card payments);
- our existing or potential agents, business partners or partners;
- anyone to whom our assets or businesses (or any part of them) are transferred;
- specific third parties authorised by you to receive information held by us; and/or other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Disclosure of Australian Personal Information outside Australia
Websites and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of these websites, such as which pages you visit, the time and date of your visit and the IP address assigned to your computer. We record your IP address for numerous reasons including, but not limited to; performance, management, development, marketing and security.
We (or a third party acting on our behalf) may also use ‘cookies’ or other similar tracking technologies on these websites that help us track your website usage and remember your preferences.
Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. We (or a third party acting on our behalf) may use cookies to determine which advertisements to display to you on our website.
You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
Links
Access or correcting your personal information
You can access the personal information we hold about you by contacting us using the contact information provided through the website. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Storage of your personal information
The safe and secure storage of your personal information is important to us. We follow generally accepted industry standards, such as physical, administrative, personnel and technical measures to protect your personal information given to us in transmission and when it is received by us. We will take reasonable steps to protect your personal information from loss, interference or misuse, unauthorised access, modification or disclosure.
There may be circumstances provided by law where we are required to disclose your personal information, such as through a Court order.
We may hold your personal information in any form reasonably available to us which includes but is not limited to information in hard copy or electronic form.
Changes to this Privacy Policy
We reserve the right to make amendments to this Privacy Policy at any time. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. If you have objections to the Privacy Policy, you should not access or use the Site.
Making a complaint
If you think we have breached the Privacy Act or you wish to make a complaint about the way we have handled your personal information, you can contact us at hello@fertigrind.com.au. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within the time required by law (if applicable) or otherwise within a reasonable period of time, typically within 30 days. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
